Thursday, December 24, 2009
afew days ago, i heard a superior say 'its ok if the staff cant work that well, so long as she gets along well with the other staffs'.
today, i see another theory that i learnt in primary school in practice. and that is the ideal leadership is attained when the staff follows you because they want to, not because they have to.
i was asked over the phone to check pricing (a mundane thing that happens all the time), while another customer comes head on to ask me about medicines, and there seemed to be a long queue behind all of a sudden. thank goodness i had a staff nearby, whom i politely asked to help me complete the mundane chore. it was a mundane chore, but it was one that made me realise how important it is to have staff to work for you because they want to, not because they have to.
in the past i used to be results oriented. making sure that results are delivered by the deadline, and not bothering too much about individual. now, however, i try to build rapport with each and every staff, to know them personally.
there are many different kinds of people. some may not get along well with each other. but knowing what makes them tick, and bringing out their enemies' (fellow colleague) good point can help in work dynamics between staff.
results can be attained by top achievers. and top achievers can be trained, if they have the basic qualities(though some needs more time than others). now the question is: how to retain those top achievers, and how to attract those top achievers who are not in your company YET.
yes, top achievers that you trained may leave, but with a good company culture and a personal touch and care and concern, there will be many waiting to replace those who leave.
well, to me, retaining and attracting workers has alot to do with the boss. at least 60% i reckon. so let's get personal.
any thoughts?
Just The Girl @
12:00 AM
